Thomas Freeberg

 

Redesigned, re-architected, rethought single sign-on for SureWest's online public facing assets including the customer portal and other self-help applications using industry standard Service-oriented architecture methodologies. Worked in a very small group, the lead architect and I, developed and implemented an active directory federated services (ADFS) based solution that provides users with single sign-on access to systems and applications located across organizational boundaries. Part of this project was to redo/rewrite the client, which included these actives: create account, change attributes, delete account, promote secondary account, recovery of password (forgot password), recovery of username (forgot username) and migrate old accounts.

 

Helped develop an integrated online ordering application for existing customers that interfaces with SureWest's existing CRM system. This application allows customers to increase or decrease their service level within a revenue generating unit. Customer can also add and remove Advanced Digital TV premium packages, and a la carte items. I was one of the primary developers who also performed project management tasks including updating management and other stakeholders.

 

Online Ordering for new customers. Create new process for order shell to be created using the existing custom written CRM system. Managed requirements gathering, requirement documentation, interfaced with multiple different business entity (Sales, Customer Care, Accounting, Legal). Involved converting very manual process with little business rules to a complete process from end to end that required only limited interaction with the support staff.

 

Designed, developed and implemented a web-based application that allows prospective residential customers the ability to see products, services and price points available to them at their premise address.